Trinity Stars Pendant

Return & Refund policy

 

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we're here to help.

 

While we believe in providing premium quality for all our products, we understand that quality and fits are personal to individuals and not everyone prefers the same fits , hence at Ezarah, we provide product exchanges and returns.

 

 

EXCHANGE

 

• We issue refund amount for the exchanged item in the form of store credit which has a validity of 13 months.
• Items purchased with a gift card cannot be returned or exchanged again.
• Items must be in original condition, unused, and in their original packaging.
• Packages that don't fulfil the above conditions will be rejected in QC and returned to the customer.
• Accessories are not eligible for exchange/return

 

 

 

EXCHANGE PROCEDURE

 

• You can apply for exchange/return of product at Ezarah by raising a request on our exchange portal:
• Once you click on the link you will asked for your order no and registered email/contact.
• Upon filling these details you will see all your products eligible for exchange.
• Then you can select a reason for exchange/return, give additional remarks, share relevant images and select refund option as store credit and the exchange Request is successfully placed 
• In case of defective or incorrect products it is mandatory to upload relevant images.
• It may take 24-48 hours for your request to be approved/ rejected.
• Once your request is approved , the same will be picked up in 1-3 working days by our courier partner.
• Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future.
• Please handover the item which the delivery boy has come to collect only.
• If any unaccounted items are handed over , the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.
• Reverse pickup charge is bearable by the customer for exchanges at INR 100. 
• Within 2-3 working days of the package being picked up, we issue a Store Credit to the customer's email id used while placing the order . 
• The Store Credit amount is calculated in calculated by reducing the reverse pickup charge of Rs.100 from the price of the product. The shipping charges are non refundable.
• If , your request is rejected before pickup or at the QC stage you can seek clarification by emailing us at : hello@ezarah.com

 

 

SHOWS DELIVERED BUT NOT RECEIVED

 

You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is delay in informing from your end.

 

CUSTOMER CARE

 

• We are available for customer support via email and our response time is 24 hours. Our email id is:
  hello@ezarah.com
• We don't have any customer care number. 

 

 

NON AVAILABILITY OF ITEM

 

• A pending order can be cancelled only if the same is delayed past the delivery time.
• Cancellations are issued via Store Credit only

 

 

COLOR DIFFERENCE 

 

• The colour in images on the website can slightly vary due to product shoots in professional lighting.

 

Dear Valued Customer,

To ensure the highest level of service and safeguard both parties in the event of discrepancies, we require that you record a video while unboxing your parcel. This step is mandatory and helps to confirm the condition of the goods upon arrival.

Why is this required?

1. Damage or Missing Items: A video will serve as proof of the parcel’s condition at the time of opening. In case of damage, defects, or missing items, the video will facilitate quicker claims and resolutions.

2. Verification of Contents: The video will confirm that the correct items were delivered, ensuring that there are no errors with your order.

3. Security: If any issues arise during transit, video documentation will provide essential evidence to address disputes with shipping carriers or other involved parties.

What you need to do:

• Upon receiving your parcel, record a video from the moment you begin unboxing.
• Ensure the video clearly shows the condition of the parcel and the items as you open it.
• Keep the video safe until the entire process is completed and all issues (if any) are resolved.

Please note: Failure to provide a video recording may delay the resolution of claims or returns and could result in the inability to process certain refund or replacement requests.

Thank you for your understanding and cooperation in this matter. We strive to make your shopping experience smooth and secure.

Chevron Retail Private Limited

New Delhi, INDIA

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